Dealers Portal - UX/UI Design
Yanmar
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Solution
After further check-in’s with Yanmars’ team and my internal architects and data engineers, we confirmed we had the right solution for this stage of the project. We established a design system that meets Yanmars’ brand requirements and within the SLDS system with limited customization and began creating concepts. Below are a cross section of the outputs. (Please note design had not received all information prior to this stage and so some filler copy is used at this stage. Although at launch this was fulfilled.)
Problem
Service partners were struggling with work efficiency due to lack of centralised, real-time data whilst on service callouts. Likewise Extreme were blind to the services status or any orders placed by contractors for up to several hours.
UX Workshops & Persona’s
We led with a UX heavy approach working to fully understand the goals, objectives and desired outcomes. Coupled with working sessions to build robust persona’s for each role to fully understand their needs and pain points.
Yanmar knows the power of Information at their fingertips and thrive on finding ways to reach dealers and new customers alike. From hobby farmers global enterprises, Yanmars goals is to empower it’s customers to harness the power of real-time support for a better Yanmar experiences.
Client
Yanmar
Role
UX/UI Design Lead
Location
Remote
Wireframes
After several UX working sessions with the client, we were happy to move into wireframes as method to begin to marry Yanmars complex backend data present it in a way that would meet the need for the client and serve the persona’s we hade fleshed out, beginning with the “Weekender” persona. We would later on return to the wireframes to build a wireframe and flow for each persona type.