Service Portal - UX/UI Design & Leadership
Extreme Networks
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Solution
With a solid design system in place, including patterns and component libraries We opted to move past wire or block framing as this was a Phase 3, optimization project. As such we began solutioning as a team in medium fidelity to build a concept for the solution and weed out initial risks and errors from earlier phases.
Problem
Service partners were struggling with work efficiency due to lack of centralised, real-time data whilst on service callouts. Likewise Extreme were blind to the services status or any orders placed by contractors for up to several hours.
Approach
We led with a UX heavy approach working to fully understand the goals, objectives and desired outcomes. Coupled with working sessions to build robust persona’s for each role to fully understand their needs and pain points.
Extreme customers know the power of networking and thrive on finding innovative new ways to deliver better outcomes. From high-profile sports leagues and global enterprises to local government and school districts, our customers harness the power of the cloud to deliver better experiences.
Client
Extreme Netwroks
Role
UX/UI Design Lead
Location
Remote
MVP
With solid and developed proof of concept in hand and sign off from all stakeholders, we began fully prototyping the experience and breaking workloads in to suitable epic, stories and task.
