Customer Portal - CX/UX/UI Design
Big Tex Trailers
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Result
With a confirmed system in place, I began working on high fidelity prototypes for both the streamlined data workflows and end user portal.
Challenge
Currently, Distributors, Dealers and End users are frustrated by the lack of transparency around the purchase and fabrication process. The ideal scenario would be to bringing forward real-time date to enhance the order and sales experience by providing greater transparency during the order and fabrication process while elevating the end user experience via an improved and streamlined service process.
Solution
Connect Dealers, Distributors, Fabrication plants and the End user with truly integrated, cloud served, real-time data so that all sectors are informed and efficient. Coupled with a UX/UI overhaul to streamline Custom order, Service and Support process.
Approach
I began by building persona’s through collaborative workshops and measuring LOE and LOI by business need and User need. Based on these finding we prioritised critical actions and items of potential value Then began with wires and ultimately developing proof of concept mock-ups to solidify viable solutions for the features and actions.
Since our start in 1982, Big Tex Trailers has established its place as America's #1 professional grade trailer manufacturer by focusing on the needs of our customers and delivering industry-leading quality, durability and value. We're always ready with exactly what you need so you're always ready for the job ahead.
Client
Big Tex Trailers
Role
Senior UX/UI Designer
Location
Texas & Remote